Support

How do I add the Lunch Note widget?

1. Touch and hold an empty spot on the Home Screen until the apps jiggle.
2. Tap Edit (or +) in the top corner, then Add Widget, and search for Lunch Note.
3. Pick Note line or Fridge, choose a size, and tap Add Widget.
4. Touch and hold the new widget, tap Edit Widget, and pick which line it shows.

There's also a Lock Screen widget, and the small widget works in StandBy. In the app, Settings › Add a widget walks you through it.

How do I set up my kid's device?

Kids don't sign up and don't need an email or password. On your phone, go to Family, tap Add a kid (a first name or nickname, a color and an age band), then Set up a kid's device. Your phone shows a QR code and a six-digit code, good for 10 minutes. On the kid's iPhone or iPad, open Lunch Note, tap I'm setting up a kid's device, and scan the code or type the six digits. That's it.

How do I invite a grandparent (or an aunt, or the sitter)?

On a parent's phone, go to Family › Invite a grown-up and share the link, the code or the QR code. The invite is good for 7 days and works once. They install Lunch Note, sign in with Apple or their email, and enter the code. To invite another parent, use Invite a parent instead.

How do I open a note line?

A note line is just two people: one grown-up and one kid. Each kid gets a line with every parent automatically. To open another one, say between Grandma and a kid, a parent goes to Family, adds a line under Lines, and picks the grown-up and the kid. Only those two can ever read the line, not even the parent who opened it. A parent can close a line from the same list, which deletes it and all its notes for both people.

What are quiet hours, and how do I pause a kid?

Each kid has quiet hours, 9 pm to 7 am unless you change them. During quiet hours their notifications wait until morning, and their widgets keep showing what they showed when quiet hours began. A parent can change the times in Family, on the kid's page.

Pause (on the same page) is for a little break: a paused kid can't send anything, and notes to them wait, undelivered, until a parent unpauses. Their app says "Taking a little break."

How do I schedule a note?

In the composer, tap Send at… instead of Send now, and pick a day and time, from a minute to a week ahead. "7:30, before school" works nicely. Until then only you can see it, on the line's scheduled list, where you can delete it if plans change.

I sent a note but it hasn't shown up yet. Why?

• Quiet hours: notes to a kid during quiet hours wait until they end.
• Paused: notes to a paused kid wait until a parent unpauses them.
• Scheduled: a note sent "at" a time appears at that time.
• Notifications off: on the receiving device, check Settings › Notifications › Lunch Note. The widget updates itself from those notifications.
• Low Power Mode or no connection: iOS refreshes widgets less often. Opening Lunch Note brings everything up to date right away.

How do I delete a note?

Open the note and choose Delete from its menu. You can delete your own notes anywhere. On a note line, either of the two people can delete any note on it. On the Fridge, a parent can delete any note. Deleting a note deletes its photo or drawing too.

How do I delete a line, my account, or our whole family?

• A line: a parent closes it from the Lines list in Family. Its notes are deleted for both people.
• A kid or a grown-up: a parent goes to Family, opens the person, and removes them. Everything they have is deleted, including every line they were on.
• Your account: Settings › Delete account. You leave the family and your lines, notes and files are deleted. (The last parent in a family deletes the family instead.)
• The whole family: a parent goes to Settings › Delete family. Every member, line, note, photo and drawing is deleted.

Deleting really deletes, from our servers and file storage, not just from view.

Does it cost anything?

No. Lunch Note is free, with no in-app purchases, no subscriptions and no ads.